DTS-NET
TERMS OF USE
Last Modified—07/01/2005
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All
users of DTS-NET's services, and all customers upon signing up for
DTS-NET's services, agree to comply with DTS-NET's Terms of Use
("TOU"). The spirit of the TOU is to ensure customers are using
DTS-NET's services with due regard to the rights of other Internet
users and in conformity with the requirements of DTS-NET's network
environment. The TOU are not exhaustive and DTS-NET reserves the right
to add, delete, or modify any provision of its TOU at any time without
notice, effective upon either the posting of the modified TOU to
www.dts-net.com or notification of the modified TOU. Any complaints
about a customer's violation of the TOU should be sent to abuse@dts-net.com. The TOU
supersedes any other agreement with DTS-NET, whether written, oral, by
conduct, or otherwise. |
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A. DTS-NET Web Hosting & Ecommerce Customer
Restrictions
B. DTS-NET Dedicated Server Customer Restrictions
C. All DTS-NET Customer Terms of Use
D. All DTS-NET Customer Billing Policy
A. DTS-NET Web Hosting & Ecommerce
Customer Restrictions
The following Terms of Use apply only to DTS-NET's Web Hosting and
Ecommerce customers, and supplement the terms in sections C and D that
apply to all DTS-NET customers:
Any Web site that uses a high amount of
server resources (such as, but
not limited to, CPU time, memory usage, and network resources) will be
given the option to either pay additional fees (which will depend on
the resources required), reduce the resources used to an acceptable
level, or upgrade its service to a Dedicated Server plan. DTS-NET will
be the sole arbiter of what is considered to be a high server usage
level.
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Sending unsolicited bulk and/or
commercial messages over the Internet
(known as "spamming") is prohibited, regardless of whether or not it
overloads a server or disrupts service to DTS-NET's customers. The term
"spamming" also includes, but is not limited to, maintaining an open
SMTP policy, engaging in spamming using the service of another ISP or
IPP and referencing in the spam a Web site hosted on a DTS-NET server,
and selling or distributing software (on a Web site residing on a
DTS-NET server) that facilitates spamming. Violators will be assessed a
minimum fine of $200 and will face immediate suspension. DTS-NET
reserves the right to determine, in its sole and absolute discretion,
what constitutes a violation of this provision.
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Any scripts that pose a potential
security risk or are deemed to be
adversely affecting server performance or network integrity will be
shut down or will be automatically removed without prior notice.
DTS-NET does not permit CGI script sharing with domains not hosted by
DTS-NET or any scripts that may be abused for UCE purposes.
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DTS-NET does not allow Web Hosting and
Ecommerce customers to install
their own chat rooms. Chat rooms tend to require significant system
resources and therefore cannot be permitted as an account option.
However, for a small charge, DTS-NET provides Java chat rooms that meet
most users' needs and run without hindering system performance.
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DTS-NET may allow programs to run in
the background. These programs
will be considered on an individual basis and Web Hosting and Ecommerce
customers will incur extra charges based on system resources used and
operational maintenance needed. If you wish to run background programs
please contact DTS-NET at support@DTS-NET.com
so that we can arrange
set-up.
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DTS-NET does not allow IRC or IRC bots
to be operated by Web Hosting and Ecommerce customers.but does allow
IRC or IRC bots for Dedicated Server plans
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DTS-NET's Web Hosting and Ecommerce
accounts are not configured for the
purposes of distributing software and/or multimedia products. If you
wish to distribute software and/or multimedia files, please contact sales@DTS-NET.com to
make special arrangements.
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DTS-NET's Web Hosting and Ecommerce
accounts are not configured for the
purposes of distributing multimedia files and/or multimedia products.
If you
wish to distribute software and/or multimedia files, please contact sales@DTS-NET.com to
make special arrangements.
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| Any database stored on DTS-NET's Web
Hosting and Ecommerce servers will
be limited to the total disk space allotted for that
particular domain's plan/web hosting account. |
B. DTS-NET Dedicated Server Customer
Restrictions
The following Terms of Use apply only to DTS-NET's Dedicated Server
customers, and supplement the terms in sections C and D that apply to
all DTS-NET customers:
The customer is solely responsible for
any breaches of security
affecting servers under customer control. If a customer's server is
involved in an attack on another server or system, it will be shut down
and an immediate investigation will be launched to determine the
cause/source of the attack. In such event, the customer is responsible
for the cost to rectify any damage done to the customer's server and
any other requirement affected by the security breach.
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DTS-NET allows Dedicated Server
customers the use of IRC inside the DTS-NET network as long as the use
of IRC on a DTS-NET server does not
violate any of the other terms of these TOU. As a policy, DTS-NET will
not provide vanity IRC reverse DNS records. To enforce this policy
DTS-NET does not turn the reverse address of IPs over to the customer.
Authority over this information remains with DTS-NET.
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| The customer understands that the
customer is responsible for paying
for any network resources that are used to connect the customer's
server to the Internet. The customer may request that the customer's
server be disconnected from the Internet, but the customer will still
be responsible for paying for any network resources used up to the
point of suspension or cancellation. |
C. All DTS-NET Customer Terms of Use
The following Terms of Use apply to ALL DTS-NET customers:
DTS-NET's services include, but are not
limited to:
- any
act of preparing, setting up, connecting, maintaining, terminating, or
reconnecting customers' account (including all billing data and the
space on the particular Web server that DTS-NET provides to customers);
- any
use by customers, or any access provided to customers by DTS-NET, of
computing, telecommunications, software, information, hardware, and
equipment;
- any act, or provision of
any service, by DTS-NET to customers, related to Web hosting and domain
name registrations (including server usage and technical support),
regardless of duration and whether paid for or not;
- any provision by DTS-NET to customers, of any space,
Internet connectivity, or electrical power;
- any access or use related to the DTS-NET's Web site,
including the Web site itself;
- any other service mentioned in the TOU;
- any other service provided by DTS-NET to customers,
whether used or not;
- any other DTS-NET services that are used by
customers, whether offered or provided by DTS-NET to customers.
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The legal owner of customers' Web sites
and accounts with DTS-NET will
be the individual or organization whose name is listed in DTS-NET's
database as the owner. Customers will fully cooperate with and abide by
any and all of DTS-NET's security measures and procedures in the event
of any dispute over ownership of customers' Web sites and accounts with
DTS-NET.
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DTS-NET servers may be used for lawful
purposes only. Transmission,
storage, or distribution of any information, data, or material in
violation of any applicable law or regulation, or that may directly
facilitate the violation of any particular law or regulation is
prohibited. This includes, but is not limited to: copyrighted material;
trademarks; trade secrets or other intellectual property rights used
without proper authorization; material that is obscene, defamatory,
constitutes an illegal threat, or violates export control laws.
Additionally, in purchasing DTS-NET services, all DTS-NET customers
certify that they and/or the organization they represent in procuring
services from DTS-NET are not, nor have been designated, a suspected
terrorist as defined in Executive Order 13224; are not owned or
controlled by a 'suspected terrorist' as defined in Executive Order
13224; and are not on, are not a member of, related to, associated
with, or controlled by any organizations on the list contained in the
Annex to Executive Order 13224 and all updates thereto.
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Sending unsolicited bulk and/or
commercial messages over the Internet
(known as "spamming") is prohibited, regardless of whether or not it
overloads a server or disrupts service to DTS-NET's customers. The term
"spamming" also includes, but is not limited to, maintaining an open
SMTP policy, engaging in spamming using the service of another ISP or
IPP and referencing in the spam a Web site hosted on a DTS-NET server,
and selling or distributing software (on a Web site residing on a
DTS-NET server) that facilitates spamming. Violators will be assessed a
minimum fine of US$200 and will face immediate suspension. DTS-NET
reserves the right to determine, in its sole and absolute discretion,
what constitutes a violation of this provision.
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Violations of system or network
security are prohibited and may result
in criminal and civil liability. Examples of system or network security
violations include, without limitation the following: unauthorized
access to or use of data, systems or networks, including any attempt to
probe, scan or test the vulnerability of a system or network or to
breach security or authentication measures without express
authorization of the owner of the system or network; interference with
service to any user, host or network including, without limitation,
mail bombing, flooding, deliberate attempts to overload a system and
broadcast attacks; forging of any TCP-IP packet header or any part of
the header information in an email or a newsgroup posting.
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Use of DTS-NET's services or equipment
for creating or sending Internet
viruses, worms or Trojan horses, or for pinging, flooding or mail
bombing, or engaging in denial of service attacks is prohibited. It is
also prohibited for any customer to engage in other activity that is
intended to disrupt or interfere with, or that results in the
disruption of or interference with, the ability of others to
effectively use DTS-NET's services and equipment (or any connected
network, system, service or equipment) or conduct their business over
the Internet.
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The
Digital Millennium Copyright Act ("DMCA") sets forth the law regarding
the use of copyrighted materials on the Internet. All DTS-NET customers
are subject to the requirements of the DMCA. Individuals or entities
submitting notifications of copyright infringement by a DTS-NET
customer (per the DMCA) to DTS-NET must follow the below procedures.
Copyright infringement notifications submitted to DTS-NET according to
these procedures will be processed within 21 days of receipt. Customers
who are the subject of a DMCA notification that meets the below
criteria may be subject to account termination at DTS-NET's sole
discretion.
DMCA Copyright Infringement Notification Requirements
- Signature of the copyright owner or a person
authorized to act on the copyright owner's behalf (the "Claimant").
- Identification of the copyrighted work(s) claimed to
have been infringed.
- Identification
of the material claimed to infringe the copyright(s), and enough
information for DTS-NET to locate it including URLs and specific
descriptions of the infringing material at each URL.
- The Claimant's name, address, and telephone number(s).
- A
statement that the Claimant has a good faith belief that use of the
disputed material is not authorized by the copyright owner or his agent.
- A
statement, under penalty of perjury, that the information in the
notification of copyright infringement is accurate and that the
Claimant is authorized to act on behalf of the copyright owner.
- Mail the notification to:
DTS-NET, LLC
Legal Department - DMCA Complaints
111 Buena Vista Dr
Plantsville, CT 06479 USA
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The use of DTS-NET's services to store,
post, display, transmit,
advertise or otherwise make available child pornography is prohibited.
DTS-NET is required by law, and will, notify law enforcement agencies
when it becomes aware of the presence of child pornography on, or being
transmitted through, its services.
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DTS-NET is concerned with the privacy
of on-line communications and Web sites. In general, the Internet is
neither more nor less secure than other means of communication,
including mail, facsimile, and voice telephone service, all of which
can be intercepted and otherwise compromised. As a matter of prudence,
however, DTS-NET urges its customers to assume that all of their
on-line communications are insecure. DTS-NET cannot take any
responsibility for the security of information transmitted over
DTS-NET's facilities. Additional details on privacy and DTS-NET's use
of customer information can be found in DTS-NET's Privacy Statement
located here.
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Customers are required to use the
DTS-NET network responsibly. This
includes respecting the other customers of DTS-NET. DTS-NET reserves
the right to suspend and/or cancel service with any customer who uses
the DTS-NET network in such a way that adversely affects other DTS-NET
customers. While DTS-NET may monitor its service electronically to
determine that its facilities are operating satisfactorily, as a
general practice, DTS-NET does not monitor its customers'
communications or activities to determine whether they are in
compliance with the TOU. However, when DTS-NET becomes aware of any
violation of the TOU or other user agreements, DTS-NET may take any
action to stop or correct such violation, including, but not limited
to, denying access to DTS-NET's services and equipment or to the
Internet. In addition, DTS-NET may take action against a customer or a
customer of such customer because of the activities of such customer.
DTS-NET anticipates that customers who offer Internet services will
cooperate with DTS-NET in any corrective or preventive action that
DTS-NET deems necessary. Failure to cooperate with such corrective or
preventive measures is a violation of DTS-NET policy and DTS-NET
reserves the right to take any such action even though such action may
affect other customers of the DTS-NET customer.
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The failure by a customer to meet or
follow any of the TOU is grounds
for account deactivation. DTS-NET will be the sole arbiter as to what
constitutes a violation of the TOU. DTS-NET reserves the right to
remove any account without prior notice and to refuse service to anyone
at any time. When DTS-NET becomes aware of an alleged violation of its
TOU, DTS-NET will initiate an investigation. During the investigation,
DTS-NET may restrict a customer's access in order to prevent further
potentially unauthorized activity. Depending on the severity of the
violation, DTS-NET may, at its sole discretion, restrict, suspend, or
terminate a customer's Web hosting account and/or pursue other civil
remedies. If such violation is a criminal offense, DTS-NET will notify
the appropriate law enforcement authorities of such violation. An
unlisted activity may also be a violation of the TOU if it is illegal,
irresponsible, or constitutes disruptive use of the Internet. DTS-NET
does not issue credits for outages incurred through service disablement
resulting from TOU violations. Violators of the policy are responsible,
without limitations, for the cost of labor to rectify any damage done
to the operation of the network and business operations supported by
the network, and to respond to complaints incurred by DTS-NET.
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DTS-NET customers agree to protect,
defend, hold harmless, and
indemnify DTS-NET, any third party entity related to DTS-NET
(including, without limitation, third party vendors), and DTS-NET's
executives, directors, officers, attorneys, managers, employees,
consultants, contractors, agents, parent companies, subsidiaries, and
co-subsidiaries with the same parent company as DTS-NET, from and
against any and all liabilities, losses, costs, judgments, damages,
claims, or causes of actions, including, without limitation, any and
all legal fees and expenses, arising out of or resulting in any from
the customer's use of DTS-NET's services.
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The DTS-NET service is provided on an
as is, as available basis without
warranties of any kind, either express or implied, including, but not
limited to, warranties of merchantability, fitness for a particular
purpose or non-infringement. DTS-NET expressly disclaims any
representation or warranty that the DTS-NET service will be error-free,
secure or uninterrupted. No oral advice or written information given by
DTS-NET, its employees, licensors or the like, will create a warranty;
nor may you rely on any such information or advice. DTS-NET and its
partners and suppliers will not be liable for any cost or damage
arising either directly or indirectly from any transaction or use of
the service.
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If a customer becomes insolvent or any
bankruptcy petition is filed by
the customer, or any third party against the customer, DTS-NET may
immediately terminate provision of DTS-NET's services to the customer
without prior notice or penalty. Such customer consents to the grant of
relief from any automatic stay of proceedings against DTS-NET in such
event.
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TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL
DTS-NET (INCLUDING, WITHOUT LIMITATION, DTS-NET'S EXECUTIVES,
DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS,
CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES
WITH THE SAME PARENT COMPANY AS DTS-NET, AFFILIATES, THIRD-PARTY
PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED
IN CREATING, PRODUCING, OR DISTRIBUTING DTS-NET'S SERVICES, BE LIABLE
FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS,
REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS
AND/OR DTS-NET SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR
ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF
ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY
DTS-NET SERVICES EVEN IF DTS-NET HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. DTS-NET'S TOTAL CUMULATIVE LIABILITY, IF ANY, TO
CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE
TOU OR DTS-NET'S SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM
ANY NEGLIGENCE, ANY ACT OR OMISSION BY DTS-NET OR DTS-NET'S
REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE
LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE
CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND
CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE
DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
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DTS-NET may discontinue, upgrade,
replace, modify, or change in any
way, without limitation, any software, application, program, data,
hardware, equipment, or portions or components thereof, used to provide
customers with DTS-NET's services. Certain changes to DTS-NET's
services may affect the operation of customers' personalized
applications and content. Each customer is solely responsible, and
DTS-NET is not liable, for any and all such personalized applications
and content, except as expressly agreed to by DTS-NET.
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Except where DTS-NET has expressly
agreed in writing to the contrary,
customers are solely and entirely responsible, and DTS-NET is in NO way
responsible, for the management and backup of all customer data, and
all updates, upgrades, and patches to any software that customers use
in connection with DTS-NET services.
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DTS-NET makes a reasonable effort to
provide customers with
technologies, developments, and innovations (collectively
"Technologies"), part of which may be licensed, or co-branded, from or
by, third party entities. However, DTS-NET makes NO warranty of any
kind, either express or implied, regarding the quality, accuracy,
reliability, validity, or continued existence of any or all aspects of
such Technologies. Moreover, DTS-NET specifically disclaims all
warranties of merchantability and and fitness for a particular purpose
for such Technologies. Furthermore, no customer will hold DTS-NET
liable in any way for the revocation of any license, which has been
licensed to DTS-NET. The use of the Technologies obtained from or
through DTS-NET, or any other referred third party, whether directly or
indirectly, is at the sole risk of customers.
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Any mention of non-DTS-NET products by
DTS-NET, its employees, or any
third party entity related to DTS-NET is for information purposes only
and does not constitute an endorsement or recommendation by DTS-NET.
DTS-NET disclaims any and all liabilities for any representation or
warranty made by the vendors of such non-DTS-NET products or services.
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Customers will not, without DTS-NET's
express written consent, copy,
reproduce, republish, or otherwise use any material, in whole or in
part, that is located on DTS-NET's Web site, and customers will not use
any of DTS-NET's trademarks, service marks, copyrighted materials, or
other intellectual property without DTS-NET's express written consent.
Customers will not, in any way, misrepresent their relationship with
DTS-NET, attempt to pass themselves off as DTS-NET, or claim that
customers are DTS-NET.
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Customers may not assign or delegate
their rights or obligations under
the TOU or other agreement for DTS-NET's services, either in whole or
in part, without the prior written consent of DTS-NET.
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DTS-NET customers must be at least 18
years of age. Any individual
under the age of 18 years ("Minor") must have a parent or guardian
accept the TOU in order for the Minor to become a DTS-NET customer. A
parent or guardian who accepts the TOU on behalf of a Minor will be
primarily liable for ensuring complete and proper compliance with the
TOU, including the timely and full payment of the charges for DTS-NET
services, and such primary liability will continue even when the Minor
has attained the age of 18, unless the parent or guardian obtains
DTS-NET's express written consent to the contrary. Any acceptance of
the TOU or any other agreement for DTS-NET's services will be deemed
null and void to the extent that DTS-NET will not be liable in any way
as a result of the Minor's age or legal incapacity or the Minor's use
of DTS-NET's services.
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The TOU, and any other agreement for
DTS-NET services, will be governed
by and construed in accordance with the laws of the State of Illinois,
USA without reference to its conflicts of laws principles. Any
litigation or arbitration between a customer and DTS-NET will take
place in Illinois, and the customer will consent to personal
jurisdiction and venue in that jurisdiction. If any provision or
portion of the TOU or other DTS-NET agreement is found by a court of
competent jurisdiction to be unenforceable for any reason, the
remainder of the TOU or the agreement will continue in full force and
effect.
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DTS-NET will not be liable for delays
in its performance of the TOU or DTS-NET services caused by
circumstances beyond DTS-NET's reasonable
control, including acts of God, wars, insurrection, civil commotions,
riots, national disasters, earthquakes, strikes, fires, floods, water
damage, explosions, shortages of labor or materials, labor disputes,
transportation problems, accidents, embargoes, or governmental
restrictions (collectively "Force Majeure"). DTS-NET will make
reasonable efforts to reduce to a minimum and mitigate the effect of
any Force Majeure. Notwithstanding anything contained elsewhere herein,
lack of finances will not be considered an event of Force Majeure nor
will any event of Force Majeure suspend any obligation of customers for
the payment of money due.Waiver and AmendmentAny waiver, modification,
or amendment of any provision of the TOU or other agreement for DTS-NET
services, initiated by a customer, will be effective only if accepted
in writing and signed by an authorized representative of DTS-NET.
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Nothing in this Agreement will be
construed as creating a partnership
or relationship of employer and employee, principal and agent,
partnership or joint venture between DTS-NET and its customers. Each of
DTS-NET and its customers will be deemed an independent contractor at
all times and will have no right or authority to assume or create any
obligation on behalf of the other, except as may be expressly provided
herein.
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Wherever in this TOU the masculine,
feminine, or neuter gender is used,
it will be construed as including all genders, and wherever the
singular is used, it will be deemed to include the plural and vice
versa, where the context so requires. The division of the TOU into
sections/paragraphs, and the insertion of headings/captions, are for
convenience of reference only and will not affect the construction or
interpretation of the TOU. Any rule of construction to the effect that
any ambiguity is to be resolved against the drafting party will not be
applicable in the construction or interpretation of the TOU.
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| The TOU, and/or any other specific
agreement for DTS-NET services,
constitutes the complete understanding and agreement between DTS-NET
and its customers. Except when expressly agreed to the contrary in
signed writing by an authorized representative of DTS-NET, the TOU
supersedes any other written (including digitized/computerized)
agreement, oral agreement, and/or agreement by conduct. This TOU,
and/or any other specific agreement for DTS-NET services is between
DTS-NET and its customers only and will not confer any rights in any
third party except as otherwise expressly provided by DTS-NET. |
D. All DTS-NET Customer Billing Policy
The following Terms of Use constitute DTS-NET's Billing Policy and
apply to ALL DTS-NET customers:
All charges are shown in US Dollars.
Payments are to be made in US dollars. DTS-NET accepts the following
types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express,
Discover)
- Bank WireTransfer
- PayPal
All payments are due on the Account Statement Date. The Account
Statement Date is the monthly anniversary of the date the account was
activated. If you provide DTS-NET your credit card information, you
authorize DTS-NET to automatically charge your credit or debit card for
charges that apply to your account. Recurring charges will be posted to
your credit card until such time that you cancel your account in
accordance with DTS-NET's Billing Policy in the TOU. Charges subsequent
to your initial order will accumulate in your account until such
charges exceed $9.95. DTS-NET will then automatically charge your
credit card on the next Account Statement Date. You are responsible for
directly updating, or notifying DTS-NET, of any changes to your credit
card (including, but not limited to card number, expiration date,
billing address, or card status).
Customers not paying by credit card agree to make payment of their
balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically
suspended. All past due and unpaid balances are subject to collection.
In the event of collection, you will be liable for costs of collection
including attorney's fees, court costs, and collection agency fees.
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DTS-NET offers three Billing Cycles
(terms) for hosting charges: Monthly,
Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins
on the Plan Activation Date. Resellers are limited to the monthly
Billing Cycle for all of their charges. Non-credit card payment methods
are limited to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the
new Billing Cycle will only take effect at the time of the next plan
renewal.
All additional features added to an account are charged monthly.
Additional items are non-refundable.
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In order to insure uninterrupted
service to your website, all plans
will automatically renew at the end of the plan's Billing Cycle. Plan
renewal charges are based on the prevailing rate on the date of renewal
according to the service selected. Plans are renewed for the same
billing cycle. If you wish to cancel your plan before plan renewal,
please refer to the Cancellation section below.
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DTS-NET does not mail paper invoices or
statements. Statements can be
viewed and printed through SiteControl. Customers may elect to receive
their monthly account billing statement via email. This option may be
selected in SiteControl.
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- Returned (NSF) Checks
DTS-NET charges a $25.00 fee for returned (NSF) checks. Customers that
issue an NSF check will be required to submit future payments with a
certified check or money order.
- Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card
chargeback received by DTS-NET.
- Bank Wire Payments
DTS-NET does NOT charge fees for accepting payment via bank wire,
however, international wire transfers may be assessed a $20.00USD
processing fee by an intermediary bank in New York. In addition, your
issuing bank may also charge a fee for sending the wire. Please add
these fees to the amount that you are sending to DTS-NET or the amount
credited to your account will be less than your intended payment.
- Reactivation
Customers that wish to reactivate a closed account will be assessed a
$19.95 reactivation fee. A $99.95 fee will be assessed if DTS-NET
restores your data files to your reactivated account.
- Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same
platform will be charged a $19.95 downgrade fee. There is no upgrade
fee for upgrading to a higher priced plan, however, you will be charged
any difference between the setup fee applicable to your new and former
plans.
- Platform Change
Customers that elect to change plans to a different operating system
platform will be charged a $19.95 platform change fee.
- Account Splits and Mergers
DTS-NET encourages customers to merge hosting plans contained in two or
more accounts into one account. There is no fee for this service.
Customers may also request that DTS-NET separate one or more plans
contained under one account into separate accounts. The fee for this
service is $19.95 for each new account created and is charged to the
new account. Please direct all requests for these services to: billing@DTS-NET.com.
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Hosting plans will automatically renew
until a plan is cancelled. In
order to cancel service, you must contact DTS-NET's Customer Service
Team, 24/7/365, at
(1-866-272-7919). DTS-NET's customer service representatives
will assist you with the cancellation process. Please be aware that
there are no pro-rated refunds after the first 30 days of service.
Non-US customers may contact DTS-NET's Billing Team via email at billing@DTS-NET.com.
Cancellation
requests must be received by DTS-NET a minimum of thirty (30) days
prior to the end of your Billing Cycle for dedicated server plans and a
minimum of ten (10) days prior to the end of your Billing Cycle for all
other plans. Cancellations submitted later than this time may result in
automatic renewal of your hosting plan. Cancellations become effective
on the day processed by DTS-NET. DTS-NET is unable to cancel your
account effective for a future date. DTS-NET will confirm the
cancellation request when it is processed. If you do not receive a
confirmation, please contact DTS-NET as soon as possible.
DTS-NET does not monitor, and will not automatically cancel, plans for
problems related to domain name transfers, non-usage, Internic, your
ISP, or any other secondary issues not directly related to DTS-NET's
services. Cancellation of services does not relieve the customer from
paying any outstanding balance owed on the account. DTS-NET Corporation
reserves the right to cancel any account, at any time, without notice,
for any reason DTS-NET Corporation considers appropriate.
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Each of DTS-NET's shared hosting plans
carries a 30-day unconditional
money back guarantee. If you are not completely satisfied with our
services or support within the first 30 days, you will be given a full
refund of the fees paid in advance (excluding setup fees) upon plan
cancellation. The following services do not qualify for the 30 Day
Money Back Guarantee: additional items and services; domain name
registration; dedicated servers; items and services ordered through the
reseller program; domain parking plus; and overage fees.
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Refunds
are only available in accordance with the 30 Day Money Back Guarantee.
Refunds will be provided in the same payment method of the original
payment. There are no refunds offered or promised after 30 days.
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DTS-NET has a zero tolerance policy for
chargebacks. Any customer who disputes
a credit card payment is subject to a fine, suspension and account
termination at DTS-NET's discretion. A charge of $25.00 per chargeback
will be assessed to all accounts that receive a chargeback.
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| DTS-NET's
policies and prices are subject to change without notice. Any price
changes become effective in the next billing cycle. |
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